CAN I ONLY BUY MOJU PRODUCTS ONLINE?
In addition to our online shop - you can find us in many of the UK's best coffee shops, gyms, fitness studios, co-working spaces and delis. We also partner with some of the leading national grocery retailers including Sainsbury’s and Waitrose.
HOW DO I SUBSCRIBE?
Simply sign up and follow the steps on our shop page. You can also pause or skip a week/month, whenever you want.
If you have any issues with the subscription process or have any other questions, drop us an email at firstname.lastname@example.org
HOW DO I EDIT MY SUBSCRIPTION DETAILS IN MY ACCOUNT?
Once you're logged into your Account Page, head to the Subscription area, here you'll be able to update anything you need to in your account. You're able to Pause, add or swap specific products in your next order, or update your payment details. If you need any assistance with your subscription, please contact our team at email@example.com.
Please note, all amendments require at least 2 working days notice prior to your next charge date.
CAN I CANCEL MY SUBSCRIPTION STRAIGHT AWAY?
You must receive a minimum of 2 subscription orders before you can cancel your subscription.
I’D LOVE TO STOCK MOJU, HOW CAN I GET IN TOUCH?
If you'd like to stock MOJU, please head to our wholesale page and fill out the stockists form. A member of our sales cru will be in touch
HOW MANY DISCOUNT CODES CAN I USE ON AN ORDER?
You're able to use one discount code per order. If you need any help, please email firstname.lastname@example.org
WHAT IF I NEED MOJUS IMMEDIATE ATTENTION OVER A WEEKEND OR BANK HOLIDAY?
For anything urgent, please call 020 8050 8049 where you will be directed to a voicemail service. If your voicemail requires immediate attention, one of the MOJU team will get in contact with you. For all other queries, our customer service team will be in touch ASAP.
WHAT IS THE 100% HAPPINESS GUARANTEE?
We're so sure you'll love your MOJU, we'll give you your money back if you don't. Simply email us within 30 days of placing your order and we'll put things right. Only valid once per customer on 4x packs of dosing bottles. Maximum refund £27.80.
WHY CAN'T I BUY 60ML SHOTS ON YOUR WEBSITE ANYMORE OR ADD THEM TO MY SUBSCRIPTION?
Following a bit of a shake-up in our range, our 60ml shots are no longer available to order through our website. We're always actively trying to reduce our environmental impact and believe that by removing our 60ml shot bottles from our site, we're one step closer to achieving this.
We also believe that our shots are most beneficial when incorporated into part of your daily routine. So, if you haven't tried our Dosing Bottles yet, now is the perfect opportunity to! With each of our dosing bottles providing 7+ Daily Shots Per Bottle (daily = serving suggestion), they’re perfect to keep in your fridge ready to shot on the regular. Or, if you fancy sharing, our Dosing Bottles are perfect for families, in shared households, and offices where more than one shot will be consumed a day. Not only that, but our Dosing Bottles contain 60% less plastic than our shot bottles :)
WHAT IS THE PICK N MIX BOX?
Can't make up your mind on which set pack to buy? Pick n Mix allows you to mix up your dosing bottles however you like, in packs of 4-8 dosing bottles.
CAN I CHANGE MY PICK N MIX SUBSCRIPTION?
Of course! You can change the contents of your Pick n Mix box as often as you like between subscription orders. Just be sure to email email@example.com at least 2 working days before your next subscription, and one of our team will be happy to help.
WHY CAN'T I GET MORE THAN 8 DOSING BOTTLES IN MY PICK 'N' MIX BOX?
We recommend a max of 8 dosing bottles per order to ensure you have ample opportunity to consume the products when they're at their best. But don't worry, our shots are suitable for freezing, (may result in a slight change of flavour or texture profile), for up to 6 months. We advise that you leave them to defrost in your fridge, this may take up to 48 hours.If you're interested in placing a Pick n Mix of more than 8 dosing bottles, please email firstname.lastname@example.org where one of our team will be able to help you with your query.
DO I HAVE TO SUBSCRIBE OR CAN I BUY A PICK N MIX BOX AS A ONE-OFF?
You don't need to be a subscriber to purchase a Pick n Mix box, you can buy them one off whenever is convenient for you.
WHERE DO YOU DELIVER TO?
We deliver to almost all residential or business addresses across the UK. However, due to current carrier restrictions we don’t deliver to some parts of Aberdeen, Northern Ireland, Eire (Republic of Ireland), Argyll, Glasgow, Guernsey, Northern Highlands, Isle of Man, Arran, Dundee and Orkney Shetland). We currently don't ship internationally, but watch this space.
Please get in touch with us through email@example.com with your full postcode for more information.
WHEN WILL MY ORDER ARRIVE?
At the moment we only deliver Tuesday to Friday. If you order before 12pm Monday to Thursday, your delivery should be with you within 48 hours. Due to current courier restrictions If you order after 12pm Thursday your delivery should be with you the following Tuesday.
HOW CAN I TRACK MY ORDER?
As long as you provide your email and mobile number, you can track your order through a link to our courier’s (DPD) portal. You'll get a text/email on the morning of your delivery with a 1 hour delivery slot and ‘follow my parcel’ and ‘change my delivery now’ options.
WHAT IF I MISS MY DELIVERY?
If you're not in to sign for your delivery, the courier will normally leave the parcel in the most obvious safe place. Please make sure you tell the courier using the ‘change my delivery now’ link if you have a preferred safe place.
CAN I RETURN MY ORDER?
Our products are perishable so we don't accept returns, but if you have a problem with your order please contact us at firstname.lastname@example.org.
I’M A SUBSCRIBER, HOW WILL I KNOW WHEN MY ORDER WILL ARRIVE?
Once logged in, your next subscription delivery date is available in the Subscription area of your account.
Please note, ship date refers to the date of charge. Deliveries are made within 24hrs of the ship/charge date (excluding weekends)
WHY HAVE YOU STARTED CHARGING FOR SHIPPING?
Unfortunately with rising fuel and logistics costs, we can no longer afford to cover the cost of shipping on all orders. It's important that your MOJU arrives to you in the freshest condition, so for any orders below £35, our standard shipping cost is now £4.95. For orders above £35, shipping will still be free of charge.
WHAT DOES COLD PRESSING ACTUALLY MEAN?
We use a hydraulic press that slowly applies thousands of pounds of pressure to extract the maximum amount of juice possible from fresh produce. It's more time consuming than using loads of heat pasteurised purees and pulps, but we think it's worth the hassle.
WHAT IS HPP?
High Pressure Processing (HPP) allows us to increase the shelf life of our juices and avoid food waste, without adding any additives or preservatives. Once bottled and sealed and placed into an HPP machine, cold water is pressurised which puts the bottles under extreme pressure (equivalent to 5 times the pressure at the bottom of the mariana trench!). This reduces the microbial activity, prolonging the lifespan of the juice, whilst retaining beneficial nutrients and enzymes.
DO I NEED TO KEEP MY MOJU IN THE FRIDGE?
Our shots are perishable and need to be kept refrigerated, please keep chilled between 0-5°C.
HOW LONG WILL MY SHOTS LAST ONCE OPENED?
Once opened, consume your shot within 48 hours. We recommend knocking back in one or adding to water so you shouldn't need to sip it. Our Dosing Bottles should be consumed within 7 days of opening.
IS MOJU SUITABLE FOR FREEZING?
All our dosing bottles are suitable and safe for home freezing. Please defrost in the fridge within 6 months of purchase, and drink within 7 days of product fully defrosting. On the rare occasion, freezing may result in a slight change of appearance but please be assured they are still safe to enjoy as part of your MOJU routine.
DO MOJU PRODUCTS CONTAIN ANY ADDITIVES OR PRESERVATIVES, COLOURS AND FLAVOURINGS OR SUGARS?
Nope. We don't use any additives or preservatives. Our shots don't contain any colours or flavourings, nature does all the hard work for us, and better than any human in a lab could do. We never add sugar. Our shots only contain the natural sugars found in plants.
WHAT IS ASCORBIC ACID AND WHY IS IT IN SOME OF YOUR PRODUCTS?
Vitamin C is also known as Ascorbic Acid. We add a trace amount as a processing aid to our apple juice to prevent oxidation and a slight discolouration to the final product. If you see vitamin C on our label it's derived from whole natural ingredients, not from added Ascorbic Acid.
IS IT SAFE TO DRINK MOJU WHEN PREGNANT?
If you have any concerns about your diet & introducing new foods during pregnancy please consult your doctor about the best course of action for your needs. We recommend that you do not exceed 5 x 60ml Vitamin D Shots (100μg), and / or 4x 60ml Vitamin C Shots (1000mg) in any one day.
HOW SUSTAINABLE IS MOJU PACKAGING?
Our bottles are made from PET which is 100% recyclable and is widely recycled. We use 50% post consumer recycled material in our bottles and we are working on further reducing the amount of virgin material. We use plastic bottles so we can HPP our shots, in order to maintain the integrity of the natural ingredients and minimise food waste.
Our bottles are widely recycled from your household waste or street bins. Make sure you replace the lid after drinking and recycle responsibly.
We're always actively trying to reduce our environmental impact. Our delivery packaging is made from 100% recycled and fully recyclable card. We've stopped using fancy coloured inks on our boxes, every bit helps. Our insulation liners are made from old magazine/newspaper shreds and our ice packs made from recyclable plastic and water.
HOW MANY SHOTS CAN I DRINK A DAY?
In the office we drink multiple shots a day, depending on how we are feeling, but it completely depends on the person - if you have any queries or questions about introducing anything new to your routine please consult your doctor. Each of our dosing bottles provide 7+ Daily Shots Per Bottle (daily = serving suggestion).
ARE MOJU SHOTS VEGAN?
Yes. We believe in the power of plants and the positive impact they can have on human performance. Our team is made up of vegans, vegetarians, meat eaters and everything in between. We don't judge.
WHAT ARE THE BENEFITS OF THE SHOTS?
HOW CAN I GET THE BEST OUT OF MY PERFORMANCE PACKS?
Our performance packs have enough shots for a couple of week’s supply, it’s up to you how you drink them. We tend to drink the Immunity shots daily, and then use the Vitality shots when we need them most.
The white sediment you can see in your product is called Gingerol and is the natural, active compound found in our Ginger. This is nothing to be worried about. It is a result of us using the highest quality ginger which produces more of the sediment you can see. Please make sure you give the bottle a big shake to ensure it mixes back in so you don’t miss out on any of the good stuff.
I’M TAKING MEDICATION, CAN I DRINK MOJU?
If you are taking specific medication alongside MOJU shots, please consult your doctor about the best course of action for your individual needs.
ARE MOJU SHOTS SUITABLE FOR CHILDREN?
If you have any concerns about adding MOJU into your children’s diet, we’d recommend consulting your doctor about the best course of action.
HOW MANY VOUCHERS CAN I USE FOR EACH REFERRAL?
For every friend you refer, you get £5 off each order. Simply enter the code you receive into the checkout on your next purchase.
HOW MANY REFERRALS CAN I MAKE?
As many as you like!
I’VE REFERRED A FRIEND, WHY HAVEN’T I GOT £5 OFF YET?
To get £5 off your next order, your friend needs to have used their exclusive code on a purchase. You can view the progress of your referrals by clicking the Referrals tab in the module. If you’re still having issues with receiving your referral code once your friend has made their purchase, drop us a note to email@example.com
I’M A SUBSCRIBER, HOW DO I ADD MY REFERRAL DISCOUNT CODE?
Just head to your account page, click through to your subscription area, and simply hit Apply Discount in the Update My Pack section. This will discount you for your upcoming order.
WHERE CAN I SEE THE NUMBER OF POWER UP POINTS I HAVE?
Once logged in, just head to the rewards page, where you'll be able to see how many points you've earnt so far under the How to Use your Points section
HOW DO I REDEEM MY DISCOUNT?
Once you unlock a level, you'll be sent a coupon code which you can copy and paste into the Discount area at the checkout stage, for a discount off your next order.
HOW CAN I ENROL INTO THE REWARDS PROGRAMME?
All MOJU customers are able to earn Power Ups! More details on how to earn points can be found here.
HOW DO I EARN POINTS?
You are able to earn Power Ups in a number of ways including submitting a review, following us on social, and of course, buying your fave MOJU shot. More details on ways to earn and boost your power ups can be found here.
Hopefully, you'll find the answer you need from our FAQ page, but if you need a little extra help or just want to say hello, follow any one of the links below to get in touch.
Please just use one method of contact, this allows us to ensure we respond as quickly and efficiently as possible! Contacting through multiple channels may delay response times for other customers.
WHY DOESN'T MOJU HAVE A PHONE NUMBER?
We're a small team without a call centre, so we're not set up to handle high volumes of phone calls. We promise to respond to any queries within the timeframes set out above. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.