FREQUENTLY
ASKED QUESTIONS

PURCHASING

CAN I ONLY BUY MOJU PRODUCTS ONLINE?

In addition to our online shop - you can find us in many of the UK's best coffee shops, gyms, fitness studios, co-working spaces and delis. We also partner with some of the leading national grocery retailers including Sainsbury’s and Waitrose.

HOW DO I SUBSCRIBE?

Simply sign up and follow the steps on our shop page. 
Please note that for all subscription orders, a minimum of two charges must be processed before they can be cancelled.
If you have any issues with the subscription process or have any other questions, drop us an email at aloha@mojudrinks.com

HOW OFTEN CAN I RECEIVE MY SUBSCRIPTION BOX?

You can get your subscription box weekly, fortnightly and monthly. You can also pause or skip a week/month, whenever you want.

I’D LOVE TO STOCK MOJU, HOW CAN I GET IN TOUCH?

If you'd like to stock MOJU, please head to our wholesale page and fill out the stockists form. A member of our sales cru will be in touch

DELIVERY

WHERE DO YOU DELIVER TO?

We deliver to almost all residential or business addresses across the UK. However, due to current carrier restrictions we don't deliver to some parts of Aberdeen, Northern Ireland, Eire (Republic of Ireland), Argyll, Glasgow, Guernsey, Northern Highlands, Isle of Man, Arran, Argyll, Dundee and Orkney Shetland). Please get in touch with us through aloha@mojudrinks.com with your full postcode for more information

DO YOU SHIP INTERNATIONALLY?

Currently no, but watch this space.

DO YOU OFFER FREE DELIVERY?

Yes, free delivery always. The minimum order value is £30.

WHEN WILL MY ORDER ARRIVE?

If you order before 12pm Monday to Thursday, your delivery should be with you within 48 hours. 
Due to current courier restrictions If you order after 12pm Thursday your delivery should be with you the following Tuesday.

HOW CAN I TRACK MY ORDER?

As long as you provide your email and mobile number, you can track your order through a link to our courier’s (DPD) portal. You'll get a text/email on the morning of your delivery with a 1 hour delivery slot and ‘follow my parcel’ and ‘change my delivery now’ options.

WHAT IF I MISS MY DELIVERY?

If you're not in to sign for your delivery, the courier will normally leave the parcel in the most obvious safe place. Please make sure you tell the courier using the ‘change my delivery now’ link if you have a preferred safe place.

CAN I RETURN MY ORDER?

Our products are perishable so we don't accept returns, but if you have a problem with your order please contact us at aloha@mojudrinks.com.

HOW DO I RETURN MY MOJU DELIVERY PACKAGING?

As part of our ongoing mission to help reduce our (and our customers) impact on the planet, we encourage you to use our free returns service. Simply put your liner and ice packs in your MOJU box, stick the CollectPlus label (provided) over your delivery address and drop off your package at your nearest CollectPlus location free of charge. Easy. You can find your nearest CollectPlus location by searching here. If you need a replacement CollectPlus label, you can download one here.

CAN I GET WEEKEND DELIVERY?

At the moment we only deliver Monday to Friday.

WHY DOESN'T MOJU HAVE A PHONE NUMBER?

We're a small team without a call centre, so we're not set up to handle high volumes of phone calls. The best way to contact us is to drop an email to aloha@mojudrinks.com!

PRODUCTS

WHAT DOES COLD PRESSING ACTUALLY MEAN?

We use a hydraulic press that slowly applies thousands of pounds of pressure to extract the maximum amount of juice possible from fresh produce. It's more time consuming than using loads of heat pasteurised purees and pulps, but we think it's worth the hassle.

WHAT IS HPP?

High Pressure Processing (HPP) allows us to increase the shelf life of our juices and avoid food waste, without adding any additives or preservatives. Once bottled and sealed and placed into an HPP machine, cold water is pressurised which puts the bottles under extreme pressure (equivalent to 5 times the pressure at the bottom of the mariana trench!). This reduces the microbial activity, prolonging the lifespan of the juice, whilst retaining beneficial nutrients and enzymes.

DO I NEED TO KEEP MY MOJU IN THE FRIDGE?

Our shots are perishable and need to be kept refrigerated, please keep chilled between 0-5°C.

HOW LONG WILL MY SHOTS LAST ONCE OPENED?

Once opened, consume your shot within 48 hours. We recommend knocking back in one or adding to water so you shouldn't need to sip it. Our Dosing Bottles should be consumed within 5 days of opening.

DO YOU ADD ANY SUGAR TO MOJU?

Never. Our shots only contain the natural sugars found in plants.

ARE THERE ANY COLOURS OR FLAVOURINGS IN YOUR SHOTS?

Nope. Nature does all the hard work for us, and better than any human in a lab could do.

IS IT SAFE TO DRINK MOJU WHEN PREGNANT?

All but one of our shots are safe to drink when pregnant thanks to the HPP process. Our Energy Shot contains caffeine and isn't recommended for pregnant or breastfeeding women.

IS MOJU RECYCLABLE?

Yes - our bottles are made from PET which is 100% recyclable and is widely recycled. We use 50% post consumer recycled material in our bottles and we are working on further reducing the amount of virgin material. We use plastic bottles so we can HPP our shots, in order to maintain the integrity of the natural ingredients and minimise food waste.

HOW DO I RECYCLE MOJU BOTTLES?

Our bottles are widely recycled from your household waste or street bins. Make sure you replace the lid after drinking and recycle responsibly.

HOW SUSTAINABLE IS YOUR DELIVERY PACKAGING?

We're always actively trying to reduce our environmental impact. Our delivery packaging is made from 100% recycled and fully recyclable card. We've stopped using fancy coloured inks on our boxes, every bit helps. Our insulation liners are made from old magazine/newspper shreds and our ice packs made from recyclable plastic and water.

DO MOJU PRODUCTS CONTAIN ANY ADDITIVES OR PRESERVATIVES?

We don't use any additives or preservatives.

WHAT IS ASCORBIC ACID AND WHY IS IT IN SOME OF YOUR PRODUCTS?

Vitamin C is also known as Ascorbic Acid. We add a trace amount as a processing aid to our apple juice to prevent oxidation and a slight discolouration to the final product. If you see vitamin C on our label it's derived from whole natural ingredients, not from added Ascorbic Acid.

HOW MANY SHOTS CAN I DRINK A DAY?

In the office we drink multiple shots a day, depending on how we are feeling, but it completely depends on the person - if you have any queries or questions about introducing anything new to your routine please consult your doctor.

ARE MOJU SHOTS VEGAN?

Yes. We believe in the power of plants and the positive impact they can have on human performance. Our team is made up of vegans, vegetarians, meat eaters and everything in between. We don't judge.

WHAT ARE THE BENEFITS OF THE SHOTS?

HOW CAN I GET THE BEST OUT OF MY PERFORMNCE PACKS?

Our performance packs have enough shots for a couple of week's supply, it's up to you how you drink them. We tend to dose the Protect shots daily, and then use the Recover and Boost shots when we need them most.

CONTACT

Hopefully, you'll find the answer you need from our FAQ page, but if you need a little extra help or just want to say hello, follow any one of the links below to get in touch.

Please just use one method of contact, this allows us to ensure we respond as quickly and efficiently as possible! Contacting through multiple channels may delay response times for other customers.

WHY DOESN'T MOJU HAVE A PHONE NUMBER?

We're a small team without a call centre, so we're not set up to handle high volumes of phone calls. We promise to respond to any queries within the timeframes set out above. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.